Golden Van Lines LLC

Most people in their 80’s move from a large house to a smaller apartment, we did the opposite…we went from a NYC apartment to a large house in Colorado. We renovated floor 1 and 2 for 8 months…so we unpacked nearly 70% of our things after the reno was complete. Golden Van Line LLC subbed our move out…be careful…they are a broker, not a mover… hence more money and less care. If you go online, different sites show several different addresses in NJ, one of which is a residential house, not a business! The actual mover. Atlantic Moving, then stored all our belongings for two months, and finally moved everything to CO in Feb 2022. Renovations started in March 2022, most stuff was not unpacked before end of November. Any insurance policy we paid extra for... was useless…

The whole story? Golden told me that anything I packed would not be insured. Great, did you tell me that at the beginning or after I packed ¾’s of the apartment? Well, I guess that turned out OK since the only things that broke when I packed them was one small crystal glass and a saucer. Half a condo of antiques, European crystal from grandparents and great grandparents, and fragile furniture that I packed survived beautifully. Hurrah! since it apparently was not insured! On the other hand, Atlas Moving, the sub-contractor company, broke a crystal chandelier from Europe, three of my four vintage dining room chairs from the 1870’s, I mean legs cracked completely off, which cost me 650.00 to have repaired and refurbished. There are gouges in other furniture. They put together our custom crafted platform bed with drawers in the base wrong and whined about centering it in the bedroom (we had to take the whole bed apart and start over none of it was done correctly). They whined about carrying two hand crafted tall storage art cabinets into the basement and gouged out the side of one either in transit or in carrying it down the stairs. Our American Leather couch (for which we paid $6000 originally) had the color scraped off the leather of the back and arm edges. One of the large original prints from a well known printmaker artist had the glass cracked which I had to replace. When we FINALLY got all the packages open, there were things missing. I still haven’t found my hiking boots (severalpairs, an expensive commodity), snow boots (rugged and fancy), and brand new UGGS. My husband cannot find a medium box of important jazz CD’s that he has collected over 50 years. And we are still wondering about other things we can't find! Tonight we set up our NordicTrack treadmill for the first time, only to discover the stop button was missing so it won't work until we order another one plus the handle bar on one side is cracked and needs repair!

The part I forgot to mention… they quoted us one price which we paid up front, and then they charged us MORE… actually THREE TIMES AS MUCH when the move was completed! Unbelievable!

Note to people moving.

1. Get a MOVING COMPANY not a broker.... Golden tells you (actually insists) they are a mover when actually they are a broker.

2. Make them come out to see what you have before they write your quote and talk to them about what the REAL price is… not the cheap price they give you to get your business.

3. Figure out a way to look through ALL YOUR STUFF before the insurance claim deadline is over because after that you pay for their errors.

As we did…..

Move size: 2 Bedroom Home Service cost: $31000

I moved from Virginia to Georgia. When I initially hired them, the price was $2200, however when they loaded everything onto the truck, it became over $4000 (not including tips). My stuff arrived a week late, almost all of my furniture was damaged and 3-4 of my boxes were missing and replaced by someone else's stuff. It has taken months to actually contact someone in the company who will speak with me and there is no sign of my missing items. I tried to find whose stuff I had and they wouldn't even acknowledge the items despite all of the documentation I had. Total damages are over $6000. Almost five months on in this fight, I still have not received my money. I can't afford court.

Move size: 1 Bedroom Home Service cost: $4200

I'm usually not the type of person to write reviews, but GVL certainly deserves some attention. I was in an extremely stressful situation with my family, as we were moving from Long Island to Brooklyn. One of my friends had a cousin who just started up a new moving company, and they recommended that I use them. GVL handled my move with efficiency, dedication, and perfect care. It was the first time I've ever used a company to move too far, and it certainly won't be the last time. John helped me exponentially while I was on the phone with him. The move occurred on Monday, a couple of weeks ago. The crew arrived to my home, and I showed them where I wanted my items to go. During the moving of the items into the van, it started raining a bit outside. Thankfully, the movers decided not to continue, and they took a break for about an hour. After the rain subsided, the packing took a bit of time, but none of my items were damaged. The crew decided to pack up a bunch of my fragile stuff for free. The next day, the move commenced. It took approximately 3 hours to get to Brooklyn. The move went smoothly from then on. GVL truly has helped me and my family tremendously while moving with them. Truly flawless!

Move size: 2 Bedroom Home Service cost: $850

I had a bit of a dilemma which required me to move across the country with short notice. I had to do my research and find myself a moving company that can accommodate my last minute booking, while falling within my budget. I’ve heard many horror stories about moving, and I was NOT going to be another victim to this.

I came across Golden Van Lines through a shot in the dark search, and I took my chances as my time was limited and these moving companies were all getting booked up due to the end of the month. I called and I was welcomed with a down-to-earth sales manager named Mitch, and he was like a moving wizard. He was more focused on educating me and walking me through the moving process so that I can understand better, while also giving me room to make a decision. The price was super fair and the movers came as promised on the day and time they mentioned. They packed all my stuff real well, blankets and all so that my furniture would not see the outside world.
All my items were packed tightly and all my boxes were labeled to make sure none of the items got mixed up.

As promised, they arrived to my new location with no delay, and un-loaded my furniture and assembled them in the places I asked them to. The crew genuinely enjoyed helping me settle I to my new path of life. Everything about this move couldn’t have gone better. Friendly, down-to-earth salesman acted as my personal concierge throughout the entire move and was super helpful along the entire process.

If I have another move, I know who i’m calling. Golden Van Lines, thank you so much for helping me!

Move size: 1 Bedroom Home Service cost: $1500

Just recently moved from Texas to Maryland using Golden Vanlines and they really saved me so much pain and suffering. I've had such bad experiences with previous moving companies and these dudes have really made it clear that moving can be painless and sometimes even fun! Spent 3 days talking to Elvin and he helped me set up my move care free, he even gave me a free quote!! Took around 1 and a half days for the movers to take my stuff to Maryland, went by flawlessly. These guys have like this thing to them, they do it with such passion it's really awesome!! They unloaded my stuff into my new apartment which took them around an hour. Honestly the best move I've ever had. Please use these guys I really recommend them!!

Move size: 2 Bedroom Home Service cost: $2400

I am certainly pleased with Golden Van Lines because they took a huge amount of stress out of my life. I have lived in New York and worked in the entertainment industry pretty much my whole life, and when a job I have been chasing for years opened up in Los Angeles the biggest issue in my life was that I had less than 2 weeks to get to LA. I was put in touch with GVL and they assured me I had nothing to worry about. They were correct. Within a week of booking my move there was a truck outside my home with 4 men ready to move me. My belongings arrived on the west coast 9 days later. I went out to get the movers a pizza and some Gatorade and by the time I got home my house was staged with furniture in the correct rooms. Made my life so much easier. Not to mention this job I’ve finally landed is a paid internship and it doesn’t pay much so obviously cost was a factor in my decision and Golden had the best value of any company I spoke with. I was worried that the price could change based on things I’ve heard about moving companies, but my representative Jeff told me if I don’t add inventory last minute the price won’t change. So I didn’t add any inventory last minute, and the price stayed the same. Great work all around and a big thank you to everyone involved!

Move size: 2 Bedroom Home Service cost: $2789

Spoke with a representative and told him in detail the amount of furniture I needed moved, and received assurances I would be adequately taken care of. Not being a Logistics expert myself, once we determined the amount of furniture and after several assurances that they would all be delivered, I agreed, with no knowledge whatsoever of cubic footage actual sizes, to use them as my carrier. On the day of shipping, when push came to shove, not only did they not accept all the furniture they had agreed to, they insisted it was my fault; seeing how I'm no expert in what cubic footage actually amounts in actual size, I didn't know how much of my belongings would fit. I'm left with several boxes and items of furniture that haven't been picked up or delivered, and have in fact been charged as a result an additional $800 for going over the allocated amount. The lack of a customer-centric approach or care from the manager after initially receiving stellar service before the agreement was made is alarming.

Move size: 1 Bedroom Home Service cost: $2006

Please read the reviews first. We all have the same experience. They quote a price and when they come to your house the triple the quote. They will come in a 50 FT wheeler to deliver and will tell you the truck will not fit in front of your house and will not deliver. The drivers and dispatcher are rude and will give you an attitude. If you complaint they will ruin your stuff. They ruined all my antiques and all my furniture and TV's. They charged me $75 for my TV and did not even installed them. Do not trust Richard Larusso nothing that he promise is true. I am filing a complaint with the Better Business Bureau and believe all of you should do it too. I do not want to see another victim of this company scam.

Move size: 1 Bedroom Home Service cost: $2500